Project Update

At 8:00 a.m. yesterday morning, MCCCD officially began to use SIS as colleges entered data and performed transactions accumulated from last week’s down time. Today SIS is up and running for all users—faculty, staff, and students. The current hours of operation are 8:00 a.m. to 8:00 p.m. Monday through Friday. 

Here is a quick update and what to expect this week.

• First of all, kudos need to be extended to the project and college staff who have worked long hours over the holiday weekend—especially the district team—for a successful system conversion and launching of SIS.
• During this “break in” period it is expected that issues will come up with the system. Each college has established a help desk process for both functional users and student and faculty self-serve. Please use your college process to resolve problems as this allows project and college SIS leadership to track and monitor issues at the system level.
• In general, the types of problems reported can be considered “routine” and, in most instances, have been resolved or are in the process of being resolved. Currently project leadership is responding to issues related to: accessing and sequencing of the reporting database runs, some minor security issues, a number of business process clarifications, and guest access to the class/course search tool. Guest access to the class/course search tool may be turned off until this issue is resolved. However, class/course access is available to users logged into the system.
• Significant student communication will commence on February 21 through the following strategies: on-campus posters and fliers, direct paper and email, and distribution of wallet-sized information cards.
• College and project leadership will continue to monitor system performance and use through twice-daily conference calls.
• The launch of SIS is truly an example of the One Maricopa spirit as colleges have come together to forge common business practices. College and district leadership continue to collaborate to resolve challenging problems and provide the ultimate outcome of universal student access.
• Look for continued updates through out the week.