Q: How do I add photos or diagrams to spaces?
A: Edit the space and go to the Layouts tab. Select
the layout to associate the photo with and click the
Properties button. In the new window, select the
appropriate tab and click Select. Select the New
Image File option and click Browse. Locate the file,
select it and click Open. You can then add a des-
cription and click OK twice. Note: Your local drives
will be listed as C$ on Client (V:).
Q: Where should I store the photos and diagrams
on my computer so they can be loaded into R25?
A: Because long directory locations can cause photos
and diagrams not to load properly, it is best to store
them in a folder in the root directory on your local
drive (i.e. C:\R25Photos).
Q: How do I get Setup and Takedown times
to
show on the WebViewer?
A: Sign on as the WebViewer seat you wish to
change, go to the Options/User Preferences window,
open the WebViewer menu, on the Spaces tab, click
the radio buttom labeled 'Use Reservation Times & Dates'.
Q: How do I have spaces listed in the WebViewer
dropdown?
A: Add a list of favorite spaces to the WebViewer
seat.
Q: What user ID do I use to sign on to Citrix?
A: Use your Maricopa domain account and password
to sign on to Citrix.
Q: What username and password do I use to
sign on to Resource 25 or the WebViewer?
A: Use your Enterprise ID and Memo password to
sign on to Resource 25 and the WebViewer.
Q: How do I map drives on a Mac?
A: For instructions, click here.
Q: How do I move WebViewer changes to
production?
A: Copy the Image, CSS or HTS file to the Prod-
uction folder on your WebViewer ASV shared drive.
The files will be copied to production every 15
minutes.
Q: What will happen if a location is entered
into R25 that has not been entered onto SIS?
A: It will be assumed to be a non-academic space,
i.e. classes will not be held in that space. It will
only be a problem if a class will be held in the
space, then it will need to be added to SIS with
the same name as R25, or R25 will need to be
edited to match SIS. If it is not added properly,
you could wind up with two spaces in R25 with
different names referring to the same actual space.
The rule is that the SIS space name is correct.
Q: How do I have the long room names appear
on the WebViewer rather than the short names?
A: Change all occurances of ROOM_SHORT to
ROOM_LONG in the WebViewer HTS files.
Q: How do I get the WebViewer pages to
refresh
after I make changes?
A: There are several reasons your changes may
not
show. First, try using http://schedule.maricopa.
edu/XXXX/XXXX_servlet/urd/run/wv_main.
Refresh
where XXX is your WebViewer name, i.e.
MCCS.
Next, try clearing your browser cache, this is done
by going to the Tools\Internet Options on the
browser menu and clicking the Delete Files button.
Last, some changes do not appear until the services
are restarted which happens each night. |