To demonstrate the success of a project, the use of metrics is required. One method of measurement is to compare the amount of time spent on an existing process to the time spent on an improved process, and translate this into monetary savings for your department. This sounds complicated, but is actually not too difficult if you follow the steps below.

1. Measure or estimate time spent on each step of existing processes.
2. Measure or estimate time spent on each step of improved processes.
3. Add total time spent on each process for both existing and improved processes.
4. Subtract time spent on improved process from the time spent on the existing process. This is your time savings per process.
5. Determine how many iterations of the process are performed per year. Multiply the time savings per process by the number of iterations per year the process is performed. This is your annual number of hours saved by the improved process.
6. Multiply the total annual number of hours saved by the average hourly rate for the employee group completing the process. These numbers are listed below. We use averages instead of exact salaries for the person completing the process because that is personal information.
7. Publicize your results. Accept the praise heaped upon you.

   For those who like formulas, this one is: AMS = (TCTE-TCTI)xTPYxAAS

   AMS=Annual Monetary Savings, TCTE=Total Completion Time for Existing (hours), TCTI=Total CompletionTime for Improved(hours), TPY=Total Processes per Year, and AAS=Average Hourly Salary.

   Average Hourly Pay Rates

   Employee Group	Rate
   MAT	$36.11/hr
   PSA	$19.31/hr
   M&O	$15.42/hr
   Faculty	$44.58/hr
   Crafts	$24.00
   Safety	$23.21
   Adjunct Faculty	NA*

   
   * - because Adjunct Faculty are paid by load hour instead of working hours or accountable hours, a standard hourly average wage cannot be established.
   

   The following are other measures you can use to calculate additional benefits gained from the improved processes. If you have any questions about how to utilize these measures, the OPAT is happy to help. You can contact us at: opat@domail.maricopa.edu.

   Other Measures

   Measure	How to Calculate
   Printing or Copies $.03/sheet	Amount charged by Copy Center for printing or copies
   Customer Satisfaction	Surveys administered before, during, and after implementation of improved process
   Response Time	Change in total time to complete a process.

   
   
   Measuring Reduction in Rework

   Track rework either manually or with automation before and after process improvements.

   Measure and track the number of errors that are the cause for rework or follow up or having deficiencies that have been reduced by implementing changes to the process. Following could be a metric to use for this scenario:

   • Number of errors in the current process: E_C
   • Number of errors in the improved process: E_I
   • Reduction in number of errors from current to improved: E_C - E_I
   • % Reduction in number of errors from current to improved : %EΔ = ((E_C - E_I)/E_C) X 100
   
   
   Measuring Delays

   Track reduction in delays with improved processes.

   Measure delays to providing service to customers with the goal of minimizing delays with process improvements. A metric that could be used to determine the reduction in how long it takes to complete the service requested is as follows:

   • Time delay in completing service request in the current process: D_C
   • Time delay in completing service request in the improved process: D_I
   • Reduction in the time delay completing service request from current to improved: D_C - D_I
   • % Reduction in the delay completing service request from current to improved: %DΔ = ((D_C - D_I)/D_C) X 100
   
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