The MCCCD Office of Public Stewardship was established in order to consolidate resources and formalize administrative responsibility for services that are related to stakeholder accountability. The Office of Public Stewardship is responsible for the Maricopa Concernline, Citizens’ Ombuds Services, Employee Ombuds Services, Public Records Disclosures and Maricopa Governance. The Office is committed to demonstrating key policy values such as honesty & integrity, responsibility and stewardship by assisting both internal and external constituents in identifying and utilizing the proper mechanisms to obtain information and resolve concerns. Inquiries on the available services may be directed to 480-731-8084.
Maricopa Concernline
The Concernline is a 24 hour/7 day a week service that is operated by Global Compliance, a third-party vendor. Also referred to as the 24/7 Hotline, this tool serves as an anonymous reporting mechanism for submitting concerns such as fraud, theft, policy violations, enrollment irregularities, conflict of interest, and the misuse of public resources. Concerns may be submitted either by phone at 1-866-447-9819 or web allegation at www.concernline.maricopa.edu.
Once reported, concerns are evaluated and assigned for review or investigation. All concerns receive a reply upon conclusion of the review or investigation.
Citizen’s Ombuds Services
Members of the external community that have concerns or questions about the operations or services of our colleges may contact the Office of Public Stewardship for general information or to voice a concern.
Employee Ombuds Services
The services of an Employee Ombudsperson were first introduced on a pilot basis in August 2007 with the assistance of a third-party contractor, Karabatsos & Associates. The function of the employee ombudsperson is now the responsibility of the Office of Public Stewardship where employees may seek informal, neutral and confidential guidance on concerns. Employment-related decisions that are subject to established employee grievance processes should still be vetted through those mechanisms.
Public Records
As a political subdivision of the state of Arizona, the Maricopa Community Colleges have a duty to promptly respond to requests for public records. As a large multi-college district, where each location has an administrative structure, the Office of Public Stewardship assists the colleges and the district office in making records accessible. This includes the review and processing of requests that impact the district as a whole. Training is also provided to employees on the release, retention and proper destruction of records.
Maricopa Governance
Maricopa Governance refers to a leadership model adopted by the Governing Board that establishes a framework for stakeholder accountability through our Policies and Administrative Regulations. The Office of Public Stewardship works with the Governing Board in the review and monitoring of its Policies and manages the process for the adoption and amendment of the Chancellor’s Administrative Regulations.
