The MCCCD Office of Public Stewardship was established in order to consolidate resources and formalize administrative responsibility for services that are related to stakeholder accountability. The Office of Public Stewardship is responsible for the Maricopa Concernline, Citizens’ Ombuds Services, Employee Ombuds Services, Public Records Disclosures and Maricopa Governance. The Office is committed to demonstrating key policy values such as honesty, integrity, responsibility and stewardship by assisting both internal and external constituents in identifying and utilizing the proper mechanisms to obtain information and resolve concerns. Inquiries on the available services may be directed to 480-731-8084.

Ombuds Services

Maricopa Concernline
The Concernline is a 24-hour/7-day-a-week service that is operated by Global Compliance, a third-party vendor. Also referred to as the 24/7 Hotline, this tool serves as an anonymous reporting mechanism for submitting concerns such as fraud, theft, policy violations, enrollment irregularities, conflict of interest, and the misuse of public resources. Concerns may be submitted either by phone at 1.866.447.9819 or web allegation at www.concernline.maricopa.edu. Once reported, concerns are evaluated and assigned for review or investigation. All concerns receive a reply upon conclusion of the review or investigation. For general information on Fraud Warning Signs, please click here.

Citizen's Ombuds Services
Members of the external community that have concerns or questions about the operations or services of our colleges may contact the Office of Public Stewardship for general information or to voice a concern.

Employee Ombuds Services
The services of an Employee Ombudsperson were first introduced on a pilot basis in August 2007 with the assistance of a third-party contractor, Karabatsos & Associates. The function of the employee ombudsperson is now the responsibility of the Office of Public Stewardship where employees may seek informal, neutral and confidential guidance on concerns. Employment-related decisions that are subject to established employee grievance processes should still be vetted through those mechanisms.

Contact an Ombudsperson

Records and Information

Public Records Request
As a political subdivision of the state of Arizona, the Maricopa Community Colleges have a duty to promptly respond to requests for public records. As a large multi-college district, where each location has an administrative structure, the Office of Public Stewardship assists the colleges and the district office in making records and information accessible. This includes the review and processing of requests that impact the district as a whole.

Management
Training is also provided to employees on records and information management which includes the release, retention and proper destruction of records and information.

Maricopa Governance

Maricopa Governance refers to a leadership model adopted by the Governing Board that establishes a framework for stakeholder accountability through our Policies and Administrative Regulations. The Office of Public Stewardship works with the Governing Board in the review and monitoring of its Policies and manages the process for the adoption and amendment of the Chancellor’s Administrative Regulations.

• Governance Policies
• Administrative Regulations

Resources

Blue Book
The Blue Book is a "Cliff Notes" version of the Maricopa Governance policy manual and All Employee policy manual which highlights those areas that are of particular interest for all employees.

Common Pages
The Common Pages are a compiled list of Board Polices, Administrative Regulations, and program information directed to student services support areas at the colleges. The pages are reviewed and updated annually.

Maricopa Steward
The Maricopa Steward is published bi-annually and spotlights Maricopans who embody the ideals behind high impact service. The newsletter offers resources, information and tips in support of the mission of the Office of Public Stewardship. OPS promotes stakeholder accountability and provides assistance with ombuds services, records information management (including public records review and release) and supports Maricopa Governance.

MCCCD Tuition Waivers
Tuition waivers are an employee benefit with specific eligibility requirements. Benefits are extended upon Board approval date or upon the start date of a faculty member's contract.

Service Directory
The Service Directory was created to help direct students and the community to areas of high interest. It provides links to the college areas where we receive the most number of requests for information. Check here if you have questions concerning residency, tuition and fees, or financial aid eligibility.