Maricopa Community Colleges

Maricopa Steward

Ombuds Trend Report

Second Quarter, FY2010-2011

The Office of Public Stewardship prepares quarterly reports on the types of concerns submitted to the Concernline or reported directly to the Ombudsman. The Concernline is a 24-hour/ 7-day-a-week service that is operated by Global Compliance, a third-party vendor. Also referred to as the 24/7 Hotline, this tool serves as an anonymous reporting mechanism for submitting concerns such as fraud, theft, policy violations, enrollment irregularities, conflict of interest and the misuse of public resources. Concerns may be submitted either by phone at 1.866.447.9819 or web at www.concernline.maricopa.edu.

Once reported, concerns are evaluated and assigned for review or investigation. All concerns receive a reply upon conclusion of the review or investigation.
Trend data reflect reports in areas such as discrimination, unfair employment practices, harassment or unfair treatment, environment/health and safety, conflict of interest and ethics/values and use of public resources. Also tracked are concerns about employee relations, requests by employee job groups, requests for general assistance and incidents of college-specific issues that do not fall in any other category.

The following concerns were reported for the second quarter of FY2010-2011 (October 1, 2010 to December 31, 2010):

All concerns are treated as allegations made and are examined in order to establish whether the claim is substantiated or not.

For more information concerning Equal Employment Opportunity/Discrimination complaints, contact 480.731.8832.

For more information regarding unfair employment practices, contact Employee Relations at 480.731.8480.

Ombuds Trends