Credit Counseling: Customer Service
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Credit Counseling: Customer Service program is designed to provide students with the training required for employment in the credit counseling industry. Courses will cover types of bankruptcies, types of credit and types of account liabilities as well as legal issues and laws governing the credit industry. The training will also focus on customer service, customer account evaluations and account maintenance.
Details
Field of Interest
Business, Entrepreneurialism and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Credit Counseling: Customer Service (CER)
Academic Plan Code
5176N
Total credits required
12
Catalog Year
2024-2025
Effective Term
Fall 2020
Admission criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
Notes
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.
What You'll Learn
- Explain basic customer service principles for credit counselors.
- Summarize the importance and benefits of a credit-counseling program.
- Summarize credit industry laws.
- Explain the purpose of the Fair Isaac Company (FICO) credit score and the factors used when determining the score.
- Identify various credit industry elements including types of bankruptcies, types of credit, types of account liability, credit ratings, and payment histories.
- Evaluate customer accounts.
- Process correspondence from clients in a timely and effective manner.
- Demonstrate the ability to maintain a customer's account.
- Identify and explain information found on various screens of a credit counseling computer system.
- Explain basic customer service principles for credit counselors.
- Summarize the importance and benefits of a credit-counseling program.
- Summarize credit industry laws.
- Explain the purpose of the Fair Isaac Company (FICO) credit score and the factors used when determining the score.
- Identify various credit industry elements including types of bankruptcies, types of credit, types of account liability, credit ratings, and payment histories.
- Summarize information found on various account screens including customer information and financial management tabs.
- Create an account for a new customer.
- Explain account maintenance, creditor policy, and budget review procedures.
- Differentiate between types of financial resource identification.
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 12 | |
| CSI250 | Customer Service for Credit Counselors | 3 |
| CSI251 | Legal Issues in Credit Counseling | 3 |
| CSI255 | Account Maintenance Procedures | 3 |
| CSI257 | Credit Counseling Account Processes | 3 |
| OR | ||
| CSI250 | Customer Service for Credit Counselors | 3 |
| CSI251 | Legal Issues in Credit Counseling | 3 |
| CSI252 | Credit Counseling New Accounts | 3 |
| CSI258 | Credit Counseling and Financial Management | 3 |
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
Read the official description