Quality Customer Service
The Certificate of Completion (CCL) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment in the field of customer service. Courses will be offered in customer service, teamwork, communication skills, and professional development.
Details
Field of Interest
Business, Entrepreneurialism and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Quality Customer Service (CER)
Academic Plan Code
5728
Total credits required
17
Catalog Year
2024-2025
Effective Term
Fall 2020
Notes
Students must earn a grade of C or better in all courses within the program.
What You'll Learn
- Assess various situations including procedures, policies, customer needs, and concerns to take the appropriate actions.
- Collaborate with diverse individuals and groups in a culturally responsive manner to achieve common goals.
- Utilize effective communication skills with diverse populations to build trust and rapport in varied settings.
- Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics.
Career statistics
Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Arizona-based wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.
Customer Service Representatives
$38,100 Show expanded career information for Customer Service Representatives
* Career and wage information provided by Pipeline AZ using data, reports, and forecasts which are generated using government data sources. Sources
Course Sequence by Term
The following is the suggested course sequence by term. Please keep in mind:
- Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Degree Progress Report Tool in your Student Center to manage your plan.
- The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
- Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
- Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include FYE101 and FYE103. Course offerings will vary by college. See an academic, program, or faculty advisor for details.
Full-time Sequence
Full-time status is 12 credits to 18 credits per semester.
Term 1
| Course Number | Course Name | Requisites | Notes | Area | Credits |
|---|---|---|---|---|---|
| COM110 or MGT101 |
Interpersonal Communication or Techniques of Supervision | SB or None | 3 | ||
| GBS120 | Workplace Communication Skills | 3 | |||
| GBS175 | Professional Development | 3 | |||
| CSM/TQM101 | Quality Customer Service | 3 |
Term 2
| Course Number | Course Name | Requisites | Notes | Area | Credits |
|---|---|---|---|---|---|
| TQM230 | Teamwork Dynamics | 2 | |||
| RE | Restricted Elective | 3 |
Restricted Electives
| Course Number | Course Name | Requisites | Notes | Area | Credits |
|---|---|---|---|---|---|
| COM263 | Elements of Intercultural Communication | C, G, SB | 3 | ||
| MGT175 | Business Organization and Management | 3 | |||
| MGT251 | Human Relations in Business | 3 | |||
| SOC212 | Gender and Society | C, SB | 3 |
Part-time Sequence
Part-time status is 11 credit hours or less.
Term 1
| Course Number | Course Name | Requisites | Notes | Area | Credits |
|---|---|---|---|---|---|
| COM110 or MGT101 |
Interpersonal Communication or Techniques of Supervision | SB or None | 3 | ||
| CSM/TQM101 | Quality Customer Service | 3 |
Term 2
| Course Number | Course Name | Requisites | Notes | Area | Credits |
|---|---|---|---|---|---|
| GBS120 | Workplace Communication Skills | 3 | |||
| GBS175 | Professional Development | 3 |
Term 3
| Course Number | Course Name | Requisites | Notes | Area | Credits |
|---|---|---|---|---|---|
| TQM230 | Teamwork Dynamics | 2 | |||
| RE | Restricted Elective | 3 |
Restricted Electives
| Course Number | Course Name | Requisites | Notes | Area | Credits |
|---|---|---|---|---|---|
| COM263 | Elements of Intercultural Communication | C, G, SB | 3 | ||
| MGT175 | Business Organization and Management | 3 | |||
| MGT251 | Human Relations in Business | 3 | |||
| SOC212 | Gender and Society | C, SB | 3 |
Course Area Key
- C = Cultural Diversity in the US
- G = Global Awareness
- SB = Social-Behavioral Sciences
Disclaimer
Students must earn a grade of C or better for all courses required within the program.
Course Sequence total credits may differ from the program information located on the MCCCD curriculum website due to program and system design.
View MCCCD’s official curriculum documentation for additional details regarding the requirements of this award (https://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm11?id=146269).
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
Previous Catalog Years
The pathway map presented above is for the current catalog year and is the intended pathway map for new students. All previous catalog years for this pathway map are available at the link below.
Previous catalog years for Certificate of Completion (CCL) in Quality Customer Service