Water Services: Customer Service
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Water Utility Operations: Account Services and Delivery Management program is designed to provide students with the training needed for employment in the water services irrigation industry. Students will specialize in either Water Account Services or Water Delivery Systems. Students in Account Services will focus on water rights, account management, processing, and troubleshooting orders. Students in Water Delivery Systems will focus on scheduling, delivery processes, controls, measurements, and maps. Both specializations will emphasize organizational customer service standards and skills and water delivery systems.
Details
Field of Interest
Business, Entrepreneurialism and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Water Services: Customer Service (CER)
Academic Plan Code
5823N
Total credits required
10
Catalog Year
2024-2025
Effective Term
Spring 2025
Admission criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
Notes
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.
What You'll Learn
- Explain water rights.
- Differentiate between water delivery systems.
- Describe types of information found in customer accounts.
- Compare and contrast types of water orders.
- Interpret water schedules.
- Use an irrigation mapping system.
- Explain rules for handling Supplemental Supply Program (SSP) water.
- Demonstrate procedures for managing customer accounts.
- Explain procedures for handling accounts related to property sales.
- Demonstrate procedures for handling special situations and problem calls.
- Complete typical irrigation calls.
- Demonstrate procedures for completing billing and payment account procedures.
- Compare and contrast various agricultural and residential water delivery systems and processes.
- Compare and contrast types of water orders.
- Use controls and maps to complete irrigation procedures.
- Complete irrigation water delivery measurement procedures.
- Demonstrate safety expectations with regard to public, workers, system assets and equipment.
- Manage water delivery issues.
- Describe and demonstrate characteristics of accountability, professionalism, and effective customer service.
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 10 | |
| Specialization 1: Account Services – 10 credits | ||
| UCS115 | Introduction to Water Customer Services | 2 |
| UCS116 | Water Services Accounts I | 2 |
| UCS117 | Water Services Accounts II | 2 |
| UCS118 | Water Customer Services Procedures I | 2 |
| UCS119 | Water Customer Services Procedures II | 2 |
| OR | ||
| Specialization 2: Water Delivery – 10 credits | ||
| UCS180 | Introduction to Water Delivery Customer Service | 3 |
| UCS182 | Water Delivery Management | 2 |
| UCS184 | Water Delivery Operations | 2 |
| UCS186 | Water Delivery Measurements | 2 |
| UCS188 | Water Delivery Operations Lab | 1 |
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
Read the official description