Resolution Center

Maricopa Community Colleges is committed to providing an equitable learning experience. In the event an issue arises that needs our attention, we strive to provide an equitable solution for all parties involved as outlined in the Maricopa student policies and procedures.

Instructional Student Complaint Resolution Process

Any student who feels he or she has been treated unfairly by a faculty member with regard to an academic process such as grading, testing, or assignments has the right to file a formal and written complaint in accordance with approved procedures as outlined in the Instructional Grievance Process Policy Manual.

Non-Instructional Student Complaint Resolution Process

Any student who feels he or she has been treated unfairly by any employee with regard to a non-instructional process such as student or administrative services has the right to file a formal and written complaint in accordance with approved procedures as outlined in the Non-Instructional Resolution Process Policy Manual.

Complaints alleging discrimination based on race, color, religion, national origin, citizenship status (including document abuse), sex (including pregnancy and sexual harassment), sexual orientation, gender identity, age, veteran status, physical or mental disability, or genetic information should follow the Discrimination Complaint Procedure for Students.

False Statements Prohibited

Any individual who knowingly provides false information, including knowingly filing a false complaint, will be subject to appropriate disciplinary action, up to and including, employment termination or academic dismissal.

Additional Resources

  • Should additional resources be needed, students may also contact Arizona’s regulatory agency, the Arizona Attorney General. Visit 1275 W. Washington St. Phoenix, AZ 85007-2926 or call 1-800-352-8431.
  • Mesa Community College and Rio Salado College are State Authorization Reciprocity Agreement (SARA) participating institutions.
  • The Arizona Community College Coordinating Council (AC4) has jurisdiction over Arizona SARA participating institutions in relation to the appealing resolution of non-instructional complaints about out-of-state distance education students. Instructional complaints, such as grade grievances, are not reviewed by the Council and should not be submitted for review.
  • Prior to submitting a non-instructional complaint with the Arizona Community College Coordinating Council, the out-of-state distance education student must complete either Mesa Community College's or Rio Salado College's internal complaint process. Out-of-state distance education students may appeal the resolution of SARA-related non-instructional complaints to the Arizona Community College Coordinating Council (AC4).
  • Upon completion of the institution’s and AC4’s complaint process, out-of-state distance education students may submit a complaint with the Arizona SARA Council. The Arizona SARA Council has jurisdiction over Arizona SARA-approved institutions regarding non-instructional complaints about out-of-state distance education students. Visit the AZ SARA Complaint Process website for more information.